Frequently Asked Questions

Why I haven't received invitation mail yet?

Check your spam folder to make sure it didn't end up there. You can also add the email address [e-mail] to your address book to make sure that mail from SmartTask doesn't end up in your spam folder. Contact us at [e-mail] incase you need any help.

If you ever change the email address for your account, you'll need to verify your account again.

I am not able to view the organization I am part of

Check if you are able to see the organization name in the right dropdown menu. If you are able to view the organization name, click on it to open the organization. Change the default organization so whenever you login you would be viewing the same.

Not able to view organization / group settings

Only Organization Administrators can access Organization Settings, similarly only Organization and Group Administrators can access Group Settings.

We suggest that Department heads are made Group Admins of their respective department groups so that they can have full control over projects within those groups and can control invitations of Group members too.

Invited members are not able to access any Projects

Inherently Groups in an Organization are private. That means only members who are invited to a particular group can view projects within.

Projects by default are public to Group. This means all members​ ​within a group have access to public projects.

Please check permissions at project level. If you still have questions please reach out to [e-mail] or connect on our website chat.

Does SmartTask support Browser Notifications?

Yes! To enable browser notifications. Go to Settings -> Preference -> Enable browser notification.

I am not getting Browser Notifications. What can I do?

1. Windows: banner is disabled or DND is on

Go to: Windows Settings → System → Notifications → Google Chrome / Edge

Enable:

• Show notification banners

• Show notifications in notification center

• Play a sound, optional

Also turn off:

Do not disturb

Microsoft specifically says when Do Not Disturb is on, notifications can go directly to Notification Center instead of showing banners.

2. macOS: browser alert style is Notification Center only

Go to: System Settings → Notifications → Google Chrome / Edge / Safari

Check:

• Allow notifications is on

• Alert style includes Desktop

• Choose Temporary or Persistent

• Focus / Do Not Disturb is off

Apple’s notification settings let you control whether notifications appear on the desktop or only in Notification Centre.

3. Browser/site permission

In Chrome: Settings → Privacy and security → Site settings → Notifications

Make sure your domain is allowed.

Device notification settings are the most common reason web push does not visibly appear, and browser-level blocking or mismatched setup can also cause issues.

Is SmartTask available as Mobile app?

Yes! SmartTask is available both Android and IOS. Download the apps from the below links:

•  Android App 

•  IOS App 

Does SmartTask have a Desktop App?

Yes we do! Following are the steps to install the desktop App:

For Windows:

Just install the following exe file: Download Link

For Mac - Method 1:

Just install the following app: https://drive.google.com/file/d/1SGjnnymeurtX5qeQMILwIcPIC7gG3eeW/view?usp=sharing

For Mac - Method 2:

1. Download the above file.

2. Open Google Chrome and go to chrome://extensions

3. Add the `SmartTask App.crx` file to the tab. (Make sure that the developer mode is enabled)

4. SmartTask App would now be available on the chrome://apps tab.

5. Right click on the SmartTask App icon and add shortcuts to desktop and startup menu.

6. Now type "Run" by clicking on the "windows" button. (Optional, to start SmartTask on pc boot)

7. In the "Run" window type "shell:startup". This would open up windows startup folder.

8. Copy-paste the shortcut created here. Done!

How to start SmartTask automatically on Windows Boot?

1. Right click on empty part of the desktop screen. Select "New" and then "Create Shortcut"

2. Enter www.smarttask.io when asked in the shortcut location field. (Make sure that Chrome/Firefox is the default browser)

3. "Next" and click "Finish". This will create a shortcut icon on the desktop.

4. Now type "Run" by clicking on the "windows" button.

5. In the "Run" window type "shell:startup". This would open up windows startup folder.

6. Copy-paste the shortcut created here. Done!

How to get Usage statistics for organization members?

1. Clicking on the Chart icon in the Navbar opens up "Productivity Scoring" Popup

2. Filter selecting the users you want data for and date range.

3. Click on the download button at the top right hand corner.

4. This will download usage data in a CSV file.

Is SmartTask GDPR compliant?

Yes, you can checkout this link for more details: https://www.smarttask.io/legal/gdpr

For Data Processing Agreement and Sub-Processor list please refer to the following links:

• https://www.smarttask.io/legal/data-processing-addendum

• https://www.smarttask.io/legal/subprocessors

If you need a DPA from our side. Download the document below have it signed by your company's representative and send it to [e-mail] As soon as you do so the DPA would come into effect.

768KB

SmartTask-DPA-06-2026.pdf

PDF

Open

What is the best way to get help?

Feel free to contact us at [e-mail] for suggestions, feedback or any kind of assistance

536KB

SmartTask App.crx

Open

SmartTask App