Frequently Asked Questions

SS
Last updated 12 days ago

Why I haven't received invitation mail yet?

Check your spam folder to make sure it didn't end up there. You can also add the email address no-reply@smarttask.io to your address book to make sure that mail from SmartTask doesn't end up in your spam folder. Contact us at support@smarttask.io incase you need any help.

If you ever change the email address for your account, you'll need to verify your account again.

I am not able to view the organization I am part of

Check if you are able to see the organization name in the right dropdown menu. If you are able to view the organization name, click on it to open the organization. Change the default organization so whenever you login you would be viewing the same.

Not able to view organization / group settings

Only Organization Administrators can access Organization Settings, similarly only Organization and Group Administrators can access Group Settings.

We suggest that Department heads are made Group Admins of their respective department groups so that they can have full control over projects within those groups and can control invitations of Group members too.

Invited members are not able to access any Projects

Inherently Groups in an Organization are private. That means only members who are invited to a particular group can view projects within.

Projects by default are public to Group. This means all members​ ​within a group have access to public projects.

Is SmartTask available as Mobile app?

Yes! SmartTask is available both Android and IOS. Download the apps from the below links:

How to start SmartTask automatically on Windows Boot?

  1. Right click on empty part of the desktop screen. Select "New" and then "Create Shortcut"

  2. Enter www.smarttask.io when asked in the shortcut location field. (Make sure that Chrome/Firefox is the default browser)

  3. "Next" and click "Finish". This will create a shortcut icon on the desktop.

  4. Now type "Run" by clicking on the "windows" button.

  5. In the "Run" window type "shell:startup". This would open up windows startup folder.

  6. Copy-paste the shortcut created here. Done!

How to get Usage statistics for organization members?

  1. Clicking on the Chart icon in the Navbar opens up "Productivity Scoring" Popup

  2. Filter selecting the users you want data for and date range.

  3. Click on the download button at the top right hand corner.

  4. This will download usage data in a CSV file.

What is the best way to get help?

Feel free to contact us at support@smarttask.io for suggestions, feedback or any kind of assistance