SmartTask
Home
  • Getting Started
  • Who uses SmartTask
  • Quick Start
    • Overview
    • Initial Setup
    • Invite Teammates [Admin]
    • Creating Groups
    • Creating Projects
    • Creating first Tasks
    • Working together as a team
    • Fundamental Elements
  • fundamentals
    • Task
      • Creating a task
        • Creating task from email
        • Importing Tasks from CSV
      • Task Assignee & Followers
      • Subtask
      • Task Comments
      • Filter, Group and Sort Tasks
      • Recurring task
      • Set reminder
      • Milestones
      • Task Dependencies
      • Task Attachments
      • Hide Task from Guest
      • Set Task Priority
      • Export Tasks
    • Reporting
      • Portfolio
      • Dashboards
        • Setting up Dashboards
        • Filtered Views
    • Time Tracking
      • Estimate and Actual Time
      • Analytics View
      • Timesheet
      • Reports through Dashboard
      • Costing and Billable Rates
      • Show Time fields by default
  • CRM & Sales Management
    • Adding Contacts
      • Importing contacts
    • Sales Pipeline
    • Logging Sales Activities
    • Sales Reports
    • Phone Call Configurations
  • Chat
  • Group
  • Project
    • Chose the right view for your workflow
    • Edit Project Details
    • Project Views
    • Set Project as Template
    • Create Custom Fields
    • Setup Sprints
    • Move project to another group
    • Duplicate a Project
    • Project Dashboard
    • Import Tasks to Project
    • Export Project Tasks
  • Permissions
    • Group Permissions
    • Project Permissions
    • Task Permissions
  • Custom Fields
  • Settings
    • Profile Settings
    • Organization Settings
  • Advanced
    • White Label Overview
      • Setting up Custom Domain
  • Integration for Slack
  • Frequently Asked Questions
  • Onboarding the team
    • Email Template for on-boarding team
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On this page
  • Why I haven't received invitation mail yet?
  • I am not able to view the organization I am part of
  • Not able to view organization / group settings
  • Invited members are not able to access any Projects
  • Is SmartTask available as Mobile app?
  • Does SmartTask have a Desktop App?
  • For Windows:
  • For Mac - Method 1:
  • For Mac - Method 2:
  • How to start SmartTask automatically on Windows Boot?
  • How to get Usage statistics for organization members?
  • Is SmartTask GDPR compliant?
  • What is the best way to get help?

Frequently Asked Questions

PreviousIntegration for SlackNextOnboarding the team

Last updated 8 days ago

Why I haven't received invitation mail yet?

Check your spam folder to make sure it didn't end up there. You can also add the email address to your address book to make sure that mail from SmartTask doesn't end up in your spam folder. Contact us at incase you need any help.

If you ever change the email address for your account, you'll need to verify your account again.

I am not able to view the organization I am part of

Check if you are able to see the organization name in the right dropdown menu. If you are able to view the organization name, click on it to open the organization. so whenever you login you would be viewing the same.

Not able to view organization / group settings

Only Organization Administrators can access Organization Settings, similarly only Organization and Group Administrators can access Group Settings.

We suggest that Department heads are made Group Admins of their respective department groups so that they can have full control over projects within those groups and can control invitations of Group members too.

Invited members are not able to access any Projects

Inherently Groups in an Organization are private. That means only members who are invited to a particular group can view projects within.

Projects by default are public to Group. This means all members​ ​within a group have access to public projects.

Please check permissions at project level. If you still have questions please reach out to or connect on our website chat.

Is SmartTask available as Mobile app?

Yes! SmartTask is available both Android and IOS. Download the apps from the below links:

Does SmartTask have a Desktop App?

Yes we do! Following are the steps to install the desktop App:

For Windows:

For Mac - Method 1:

For Mac - Method 2:

  1. Download the above file.

  2. Open Google Chrome and go to chrome://extensions

  3. Add the `SmartTask App.crx` file to the tab. (Make sure that the developer mode is enabled)

  4. SmartTask App would now be available on the chrome://apps tab.

  5. Right click on the SmartTask App icon and add shortcuts to desktop and startup menu.

  6. Now type "Run" by clicking on the "windows" button. (Optional, to start SmartTask on pc boot)

  7. In the "Run" window type "shell:startup". This would open up windows startup folder.

  8. Copy-paste the shortcut created here. Done!

How to start SmartTask automatically on Windows Boot?

  1. Right click on empty part of the desktop screen. Select "New" and then "Create Shortcut"

  2. "Next" and click "Finish". This will create a shortcut icon on the desktop.

  3. Now type "Run" by clicking on the "windows" button.

  4. In the "Run" window type "shell:startup". This would open up windows startup folder.

  5. Copy-paste the shortcut created here. Done!

How to get Usage statistics for organization members?

  1. Clicking on the Chart icon in the Navbar opens up "Productivity Scoring" Popup

  2. Filter selecting the users you want data for and date range.

  3. Click on the download button at the top right hand corner.

  4. This will download usage data in a CSV file.

Is SmartTask GDPR compliant?

What is the best way to get help?

  

  

Just install the following exe file:

Just install the following app:

Enter when asked in the shortcut location field. (Make sure that Chrome/Firefox is the default browser)

Yes, you can checkout this link for more details: If you need a DPA from our side. Download the document below have it signed by your company's representative and send it to support@smarttask.io As soon as you do so the DPA would come into effect.

Feel free to contact us at for suggestions, feedback or any kind of assistance

no-reply@smarttask.io
support@smarttask.io
Change the default organization
support@smarttask.io
Android App
IOS App
Download Link
https://drive.google.com/file/d/1SGjnnymeurtX5qeQMILwIcPIC7gG3eeW/view?usp=sharing
www.smarttask.io
https://smarttask.gdprpage.com/
support@smarttask.io
421KB
SmartTask-DPA-11-2021.pdf
pdf
536KB
SmartTask App.crx
SmartTask App