Troubleshooting
How to troubleshoot location tracking
We here a lot of cases of server not receiving location information. To troubleshoot location tracking, the first step is to check the Geo status page in the mobile app:
Click on the top-right (...) button in the mobile app.
Select "More" in the dropdown menu.
Click on "Geo Status".
Here's a screen shoot of Geo Status screen in the mobile:
There are basically three reason why gps locations are not being updated on server:
Background service is not running - Some phones like Xiaomi are know to kill background service. (Do let us know if you are facing issue with a particular manufacturer or model) - Battery saver setting is ON. This kills background service. - Try restarting the service.
App doesn't have needed permissions - SmartTask needs access to GPS, location service module in phone without it won't be able to track location.
Location settings is OFF - Location settings, GPS needs to be ON to track location.
Open Google Play's Music player app and play a song
Open any other app and keep it open for a while
If the song stops playing, your phone is killing background service and it is also prone to killing SmartTask's location service.
Open Settings
Search for 'Location Settings'
Set the option to 'High Accuracy'
Open Settings
Click on 'More'
Select 'Mobile Networks' Or 'Cellular Network'
Check Mobile data to always On
Open Settings
Click on 'More'
Select 'Mobile Networks' Or 'Cellular Network'
Check Data Roaming to On
Open Settings
Go to Apps
Click on the Settings icon on the Top Right Side
Scroll Down and Click on Special Access
Now Click on Battery Optimization
Click on not optimised
Now Select All Apps
Now Tap on SmartTask App
Now Select don’t optimize.
Make sure that you have installed any Battery saver applications
New versions of Android has a Protected Applications list. Apps in this list are not killed for saving battery.
Open Settings
Search for 'Protected Apps'
Select SmartTask App and switch the toggle to On
New versions of Android has a settings called 'Unrestricted Data'.
Open Settings
Search for 'Unrestricted Data'
Select SmartTask App and switch the toggle to On
Open Settings
Search for AutoStart setting
Switch it ON
Many phones restrict application from continuously running in background.
Please check for relevant settings and set app to run in background.
Lenovo models like A6000 are known to kill foreground/background services. This means when the app is switched off and no longer available in the app drawer there are chances that SmartTask location service would be killed by the OS stopping SmartTask server from receiving latest locations.
Lenovo A6000
Go To Settings
Power Manager
Background app management
Allow SmartTask to run in background to get notification even when the device is locked.
Long press menu button to see current running apps. Tap and hold the app you wish to keep running in background and drag it down. It should lock the app.
Find and open Xiaomi's security app and apply following settings
Battery - Create a new profile
Clean Memory - Never
Networks - On
GPS - On
All other settings - as default
Battery - Battery Saver - Off
Battery - Schedule profile/power - Off
Data Usage - Data usage stats
Find SmartTask in the list
Switch On - mobile, wifi, background data
Permissions
Autostart - Allow SmartTask to autostart on startup
Make sure SmartTask has permission to access location.
Some of the above settings may not be present in all Xiaomi devices
Additional Settings - Battery
Manage apps battery usage
Switch Off power saving mode
Choose apps Settings
Navigate to SmartTask
Custom - Stay connected, allow background location
Privacy - Privacy Settings
Select lock individual apps and then `choose apps to lock`
Make sure that SmartTask is running, now press the button besides Home button. A list of running apps would popout .
If SmartTask has a lock icon on top of it, don't follow the next step.
If there is no lock icon on SmartTask, pull down SmartTask app and a lock icon would now be visible on top right of the app.
Add the APP to run in background in the iManager white list.
iManager > Power manager > Excessive background battery usage > switch on the app
Any stock Android phone
Samsung devices
Motorola (Moto G series)
Oneplus