> For the complete documentation index, see [llms.txt](https://guide.smarttask.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.smarttask.io/karma-points/fulfillment-and-tracking.md).

# Fulfillment & Tracking

Whenever a reward is redeemed:

* A task is automatically created for fulfillment
* A designated team member is assigned to process the request
* Points are deducted when the reward is marked as “Fulfilled”

The system also maintains a **Fulfillment History**, where users can track:

* Rewards redeemed
* Points used
* Approval status
* Request timeline

This ensures transparency and smooth execution.

### How to Set Up Fulfillment Configuration

To enable reward fulfillment flow, follow these steps:

1. **Create a Project** Create a dedicated project (e.g., “Reward Fulfillment”) where all reward requests will be managed.
2. **Assign a Responsible Person** Choose a team member who will handle reward processing (approvals, coordination, delivery).
3. **Configure Fulfillment Settings**
   * Select the project where tasks will be created
   * Set the default assignee
   * Define the status (e.g., “Fulfilled”) at which points will be deducted

<figure><img src="/files/wpOmf1TWbDh0f0PTVI8O" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Pressing **Select this option for me** would automatically create Custom Field if needed and set the relevant Fulfillment value in the project selected
{% endhint %}

Once this is set up, every reward redemption will automatically create a task for tracking and execution.

{% hint style="danger" %}
**Fulfillment Settings must be configured** for reward fulfillment workflow. Without this setup, rewards cannot be redeemed
{% endhint %}

### Example of Fulfillment History

<figure><img src="/files/cEkrvNrFtRb7vg22ca7G" alt=""><figcaption></figcaption></figure>